Terms of service

Terms of Service

Welcome to Flora Queen. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including customers, browsers, and vendors.

We operate Flora Queen with a commitment to fairness, transparency, and ethical business practices.

  1. General Use

By using our website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.

You agree not to use our products or services for any unlawful or unauthorized purpose.

Any violation of these terms may result in termination of service.

  1. Products & Services

Flora Queen offers clothing, unstitched fabric, and fragrances under “Dastan by Flora Queen.”

We make every effort to display product colors, images, and descriptions accurately. However, slight variations may occur due to lighting, photography, or screen settings.

We reserve the right to modify or discontinue any product at any time without prior notice.

  1. Pricing & Payments

All prices are listed in local currency unless stated otherwise.

We reserve the right to change pricing at any time without notice.

Payments must be completed through approved payment methods available on our website.

Orders will only be processed after successful payment confirmation.

  1. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability

Payment issues or suspected fraud

Incorrect or incomplete information provided by the customer

If an order is canceled after payment, a refund will be processed where applicable.

  1. Shipping & Delivery

Delivery timelines are estimated and may vary depending on location and courier services.

Delays caused by third-party logistics providers are not under our control.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional charges.

  1. Returns & Refunds

All returns and refunds are subject to our Return & Refund Policy.

Products must meet the specified conditions to be eligible for return or exchange.

We reserve the right to reject any request that does not comply with our policy.

  1. Intellectual Property

All content on this website, including logos, product images, designs, and text, is the property of Flora Queen unless otherwise stated.

You may not copy, reproduce, or distribute any content without written permission.

  1. Limitation of Liability

Flora Queen is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We do not guarantee uninterrupted or error-free access to our website at all times.

  1. Privacy

Your submission of personal information is governed by our Privacy Policy.

  1. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website.

  1. Contact Information

For any questions regarding these Terms of Service, you may contact our support team through our official communication channels.

Flora Queen & Dastan by Flora Queen are committed to providing a transparent, trustworthy, and premium shopping experience.