Q: What is the concentration of your perfumes?

A: Our perfumes are made with a 30% fragrance concentration, giving you a long-lasting and rich scent throughout the day.

Q: What is your return policy for perfumes?

A: We offer an easy return policy. If you don't like the product, you can return it within 3 working days of delivery. Send it back to our return address, and your refund will be processed once we receive it.

Q: Do I need to record anything while unboxing my perfume?

A: Yes. Please record a clear, uncut video while opening your parcel, starting immediately as soon as the product is received. This video is required to process any claims related to damage, missing items, or wrong products.

Q: Will my perfume be sealed and authentic?

A: Yes, all our perfumes are sealed and 100% authentic. If you receive an opened or tampered seal, please refer to your unboxing video and contact us immediately.

Q: Can I return clothing items if I don't like them?

A: Yes. You can check the product and return it, but only before the shrinkage/tag removal process is done. Once shrinkage is removed or the item is used/washed, it becomes ineligible for return.

Q: Do I need to record an unboxing video for clothing too?

A: Yes. Please record a video while opening your clothing parcel as well, starting immediately as soon as the product is received. This helps resolve any issues related to size, damage, or incorrect items quickly.

Q: How do I check the size before removing the tag/shrinkage?

A: You can try the item on carefully over your existing clothing or gently check the fit without removing the tag or damaging the packaging seal, to keep it eligible for returns.

Q: How long does delivery take?

A: Delivery takes 3-5 working days after the order is placed.

Q: What payment options are available?

A: We currently offer Cash on Delivery (COD) only.

Q: Do you ship internationally?

A: Yes, we do offer international shipping. Charges apply as per actual shipping cost and will be shared with you before dispatch.

Q: How do I initiate a return?

A: As soon as you receive your product, record an unboxing video immediately and share it with us on WhatsApp at +92 322 4484463. Once confirmed, send the product back to our return address.

Q: Where do I send the return?

A: House #376, Street #16, Sector A-1, Township, Lahore.

Q: When will I get my refund?

A: Your refund will be processed as soon as we receive the returned product back.

Q: How can I contact you for support?

A: You can reach us on WhatsApp at +92 322 4484463 for any queries, order issues, or return requests.

 

Need Help? WhatsApp: +92 322 4484463 Return Address: House #376, Street #16, Sector A-1, Township, Lahore