Shipping policy

Shipping Policy

At Flora Queen, we aim to provide a smooth, reliable, and hassle-free delivery experience for all our customers across Pakistan.

We offer free shipping all over Pakistan on all orders, with no hidden charges.

All orders are processed within 1–2 working days after order confirmation.

Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volume, shipments may be delayed slightly, and customers will be notified accordingly.

Estimated delivery time is 3–7 working days depending on your location.

Major cities may receive orders faster, while remote areas may take additional time.

Delivery delays caused by courier services or unforeseen circumstances are beyond our control.

Once your order is placed, you will receive a confirmation message/email with your order details.

Our team may contact you for order verification before dispatch if required.

We work with trusted courier companies to ensure safe and timely delivery of your orders.

Customers are responsible for providing complete and accurate shipping details.

Incorrect or incomplete addresses may result in delays or failed delivery attempts, and additional charges may apply for re-shipping.

If your parcel arrives damaged or is lost in transit, please contact our support team immediately with your order number.

We will coordinate with the courier service to resolve the issue as quickly as possible.

Currently, we only deliver within Pakistan. International shipping is not available at this time.

For any shipping-related queries, you can contact our customer support team through our official communication channels.

Flora Queen & Dastan by Flora Queen are committed to ensuring a reliable and smooth delivery experience for every customer.