Privacy policy

Privacy Policy

At Flora Queen, we value your privacy and are committed to protecting your personal information with transparency, care, and integrity. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us through our website or other official channels.

We also uphold ethical business principles inspired by fairness and trust in transactions.

  1. Information We Collect

When you place an order or interact with our store, we may collect the following information:

Personal Details: Name, phone number, email address, and shipping/billing address.

Order Information: Products purchased, order history, and payment details (processed securely via third-party payment providers).

Device & Usage Data: IP address, browser type, and browsing behavior on our website.

Communication Data: Any messages, inquiries, or support requests sent to our team.

  1. How We Use Your Information

We use your information to:

Process and fulfill your orders.

Deliver products to your provided address.

Provide customer support and respond to inquiries.

Send order updates, confirmations, and delivery notifications.

Improve our website, services, and customer experience.

Share updates about new collections, including Flora Queen clothing and Dastan by Flora Queen perfumes (only if you opt in).

  1. Sharing of Information

We respect your privacy and do not sell your personal data.

We may share your information only with:

Delivery Partners: For shipping and order delivery purposes.

Payment Processors: For secure transaction handling.

Service Providers: Supporting website hosting, analytics, or customer service.

Legal Authorities: If required by law or to protect our rights and prevent fraud.

  1. Cookies & Tracking Technologies

Our website may use cookies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction or updates to your information.

Request deletion of your data, subject to legal and operational requirements.

Opt out of marketing communications at any time.

To exercise these rights, please contact our support team.

  1. Third-Party Links

Our website may contain links to third-party websites. Flora Queen is not responsible for the privacy practices or content of these external sites.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

  1. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our customer support team through our official communication channels.

Flora Queen & Dastan by Flora Queen are committed to ensuring your trust, privacy, and satisfaction in every purchase.